Fountain of Hope

We print at 300 DPI onto Giclee paper, Hahnemühle German Etching. NB Carbon Neutral Printing.

Frame brand

The brand used for our pre-made drop shipping frames is Nielsen Quadrum. For an overview of the frames we offer watch the below video.

Wood Materials

Quadrum picture frames are made in Germany from FSC®-certified wood. The wood comes from sustainably managed forests that meet the criteria of the Forest Stewardship Council. The Oak frames are solid wood from FSC®-certified sources with an Oak veneer

Glass materials

The majority of the frame windows are made of edge-ground float glass with a UV filter of approx 45%. For the extra large sizes of A1, 60x80cm and 70x100cm we use a very high quality 3mm clear acrylic to prevent damage during transit. The frames are also equipped with an acid-free insert and a sturdy rear panel.

Frame colours

The color offered is white.

Frame dimensions

We offer pre-made frames for dropshipping in 12 sizes across the most common aspect ratios such as A size, 1:1, 2:3, 3:4, 4:5, 5:7. Learn more about these and the costs for each size here.

For each of these sizes, the dimensions of the wood moulding is the same. These dimensions are 25mm in depth, 16mm width

Hanging fixtures

The hanging type fixture on the reverse panel is ‘Nail hanging’. A size frames are equipped with hangers in portrait and landscape format. Here is how the fixture looks on the reverse of the frame:

"Damage & significant delays

In the unlikely event the product arrives to you damaged, we will send a replacement free of charge. To arrange this please contact us at info@carolineboff.co.uk

We only offer refunds if the product arrives damaged or is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). What constitutes a significant time delay is at our discretion. In either cases we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.

Other refunds

Refunds, other than for damaged products, are at our discretion. A change of mind does not qualify for a refund.

Returns have to be within a reasonable time period. For a refund, orders should be returned to my studio address for which you can email me.

In these cases, the fulfilment costs will not be refunded as this was a separate transaction covering the print fulfilment."

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artbycarolineboff@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at artbycarolineboff@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at artbycarolineboff@gmail.com.

Please note all times are on a best endeavor basis.